These General Terms and Conditions (hereinafter: "Terms") set out the framework of the accommodation agreement made between Zöld Ablakos Ház (operated by Farkas Tibor) and its guests. By finalizing a booking, the guest accepts these Terms.
1. Basic provisions
1.1 The contracting parties
Service Provider (Accommodation Host):
Farkas Tibor (sole proprietor)
Registered seat: 1183 Budapest, Vág utca 17.
Tax ID: 91751502-1-43
NTAK registration number: MA26122464
Location of the accommodation: 3388 Poroszló, Sírkert út 8.
Email: info@zoldablakoshaz.hu
Phone: +36 20 263 8112
Guest (Customer): the natural or legal person who uses the accommodation service, or who submits the booking.
1.2 Subject of the agreement
The Service Provider provides accommodation services to the Guest and the group they bring, at Zöld Ablakos Ház, under the terms set out in these Terms and in the booking confirmation.
1.3 Scope of these Terms
These Terms apply to every accommodation agreement relating to Zöld Ablakos Ház, regardless of whether the booking was made directly with the Service Provider or through an intermediary (a booking portal).
2. The booking process
2.1 Offer and confirmation
The Guest sends an inquiry (by email, phone, or the online booking form), to which the Service Provider sends a written offer within 3 business days. The offer is not binding on the Service Provider; the agreement is only formed once the deposit has been paid and the Service Provider has sent a confirmation.
2.2 Finalizing the booking
The Guest books the accommodation by paying a deposit equal to 50% of the accommodation fee. The deposit must be paid within 7 days of the offer being sent; failure to do so results in the booking request being automatically cancelled.
2.3 Verbal agreement
A verbal agreement does not constitute a valid contract. The contract is only formed through the Service Provider's written confirmation and the crediting of the deposit.
2.4 Responsibility of the person making the booking
The person making the booking (at least 18 years old) acts on behalf of the entire group and is responsible for compliance with these Terms, the Booking Policy, and the House Rules.
3. Price and payment terms
3.1 Prices
Accommodation fees are quoted in Hungarian forint (HUF) and include every service listed in the offer. The tourist tax is not included in the accommodation fee; its amount follows the local municipal decree currently in force (currently 500 Ft (~€1.25)/person/night, for guests over 18), and must be paid separately, together with the booking, by bank transfer.
Children under 3 years old stay free and do not count toward the number of guests used to calculate the accommodation fee.
3.2 Price changes
The Service Provider reserves the right to change prices, but may not change the price of an already confirmed booking.
3.3 Payment schedule
- Deposit (50%): within 2 days of confirmation
- Tourist tax: together with the booking deposit, by bank transfer
- Remaining amount (50%): at check-in at the latest
3.4 Payment methods
- Bank transfer (details in the confirmation)
- SZÉP card (MBH, OTP, K&H) – not available yet, coming soon...
- Cash (Hungarian forint)
4. Check-in and check-out
- Check-in: between 4:00 PM and 8:00 PM
- Check-out: by 10:00 AM at the latest
If the Guest has not arrived by 8:00 PM and has not informed the Service Provider, the Service Provider is entitled to withdraw the booking. The Service Provider may charge a surcharge for a check-out time that is not respected.
5. Cancellation and modification
5.1 Cancellation terms
| Time of cancellation before arrival | Refund |
|---|---|
| More than 14 days before | The full deposit is refunded (transfer fee deducted) |
| Within 14 days | The deposit may be kept as a cancellation fee (usable within 1 year) |
| No-show | The deposit is lost; the full accommodation fee is due |
5.2 Modification
Modifying a booking legally counts as cancelling the original booking, so the cancellation terms set out in point 5.1 also apply to modifications. The first modification is free. Every further modification carries a 5.000 Ft (~€12.5) handling fee. Once the handling fee has been transferred, the booking can be moved to any date still available that year, arranged by phone or email. If moving to a different price category, the difference must be settled.
6. Rights and obligations of the Guest
6.1 Rights of the Guest
- To use the accommodation and services set out in the confirmation
- To lodge a complaint with the Service Provider if the service does not match what was described
6.2 Obligations of the Guest
- To pay the accommodation fee and any other fees by the due date
- To comply with the Booking Policy and the House Rules
- To use the guesthouse and its equipment as intended
- To report and compensate for any damage caused at the guesthouse without delay
- Not to exceed the maximum capacity
7. Rights and obligations of the Service Provider
7.1 Rights of the Service Provider
- To identify the Guest (by requesting a personal identity document)
- To terminate the stay with immediate effect in the event of a serious breach of contract
- To claim damage caused by guests
7.2 Obligations of the Service Provider
- To provide the confirmed accommodation and services
- To maintain the guesthouse in a safe and clean condition
- To investigate and respond to complaints within 15 days
8. Liability for damages
8.1 Liability of the Guest
The Guest is liable for any damage caused by themselves, members of their group, their pets, or invited persons to the guesthouse, its equipment, or the garden area. The amount of compensation is the actual cost of restoration.
8.2 Liability of the Service Provider
The Service Provider is only liable for damage it directly causes. It is not liable for:
- valuables left on the property by the Guest
- outages of public utility services (electricity, water, internet) caused by the utility provider
- damage arising in vehicles parked in the parking area
9. Inability to provide accommodation
If the guesthouse cannot be used due to force majeure or another unavoidable cause, the Service Provider will refund the amount paid in full and, where possible, offer alternative accommodation.
10. Data processing
The Service Provider uses the personal data provided during booking solely to fulfil the accommodation agreement. Detailed information is available in the Privacy Notice.
11. Amendment and validity provisions
The Service Provider reserves the right to unilaterally amend these Terms. The current version is always available on the website. The version of these Terms in effect at the time the booking is submitted governs.
12. Governing law and jurisdiction
These Terms are governed by Hungarian law, in particular the provisions of Act V of 2013 on the Civil Code (a magyar Polgári Törvénykönyv). In the event of a dispute, the parties will first try to reach an agreement through negotiation. If negotiations are unsuccessful, the competent Hungarian court having jurisdiction will proceed.
If you have any questions, contact us: info@zoldablakoshaz.hu · +36 20 263 8112